Our 'On' engineers can resolve just about anything
you can throw at them regarding any issues
concerning reception, configuration of your
system and repairs that may be required.

Sometimes it's possible to fix a simple problem without
assistance. It's always better to have a realistic idea
of what might be causing the problem or from where the problem
is most likely to be caused.


So maybe you can help yourself before calling us or anybody else:

Digital terrestrial TV services such as Freeview come to
your TV set via an aerial. Ideally this should be mounted
outside and as high as possible.
You may also get good reception if it is inside,
for example in the loft, but a set-top aerial may not
be satisfactory.
To get the best reception you need to make sure that
your aerial is in good condition and is pointing towards
the best local transmitter. An outdoor aerial can
deteriorate or be knocked or blown out of its
correct position, and cables and connections from the
aerial to the TV set can become corroded.
Older aerials, cables and connections may
need replacing, especially if you live near the sea
where corrosion can happen quickly.
Reception problems, Picture break-up, clicking sounds
or no picture at all may mean that the signal reaching
your set-top box or digital TV is too weak.

If you have had this problem for a long time, you may need
to upgrade or replace your aerial.
If the problem has just started, check Today's transmitter
work to see if your local transmitter is affected
and try Resetting your set-top box or digital TV.
If possible, check another TV set connected to a different
aerial - for instance, at a neighbour's - to see if that
has the same problem.

If only your set is affected: Make sure that your aerial
lead is securely plugged into your set-top box or
TV and check any other connections.
If there is still no improvement, your aerial may be broken
or out of alignment.
If you can see your external aerial, look at whether
it is pointing in the same direction as others nearby.
You should have the aerial and its connections checked for faults
if you are unable to do this yourself.
Unlike analogue TV, you cannot get ghosting with digital TV.